Atlassian Partners incident

Duplicate email notifications from Jira Cloud and Atlassian Support Service Desk (getsupport.atlassian.com)

Notice Resolved View vendor source →

Atlassian Partners experienced a notice incident on February 26, 2019, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2019, 04:37 AM UTC
Resolved
Feb 26, 2019, 08:04 AM UTC
Duration
3h 27m
Detected by Pingoru
Feb 26, 2019, 04:37 AM UTC

Update timeline

  1. monitoring Feb 26, 2019, 04:37 AM UTC

    We identified an issue where duplicate email notifications are sent by some Jira Cloud instances and Atlassian Support Service Desk (getsupport.atlassian.com). We have identified the root cause and mitigated the problem. We are now monitoring closely.

  2. resolved Feb 26, 2019, 08:04 AM UTC

    Between 01:09 UTC and 14:58 UTC , some customers would have received duplicate email notifications on some Jira Cloud instances and Atlassian Support Service Desk (getsupport.atlassian.com). The issue has since been resolved and the functionalities are now operating normally.