Atlassian Developer incident

Issues installing some apps using Connect on Forge

Minor Resolved View vendor source →

Atlassian Developer experienced a minor incident on May 20, 2025 affecting App Deployment, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 04:28 AM UTC
Resolved
May 20, 2025, 09:12 AM UTC
Duration
4h 44m
Detected by Pingoru
May 20, 2025, 04:28 AM UTC

Affected components

App Deployment

Update timeline

  1. investigating May 20, 2025, 04:28 AM UTC

    We are aware of some users having issues installing Connect on Forge apps. Our team is investigating with urgency and will provide an update when available.

  2. identified May 20, 2025, 05:01 AM UTC

    A fix for an issue relating to problems installing Connect on Forge apps in some cases has been identified and is currently underway to mitigate this issue. We will provide further update when this issue has been resolved.

  3. resolved May 20, 2025, 09:12 AM UTC

    Between 20:00 UTC May 19th to 07:55 UTC May 20th, some apps using Connect on Forge were experiencing installation failures. The issue has been resolved and the service is operating normally.