Atlassian Developer incident

Forge installations are not being assigned correct permissions

Minor Resolved View vendor source →

Atlassian Developer experienced a minor incident on July 18, 2025 affecting Forge App Installation, lasting 11d. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 02:49 AM UTC
Resolved
Jul 29, 2025, 03:27 AM UTC
Duration
11d
Detected by Pingoru
Jul 18, 2025, 02:49 AM UTC

Affected components

Forge App Installation

Update timeline

  1. investigating Jul 18, 2025, 02:49 AM UTC

    We are investigating an incident where app users associated with new Forge installations and Connect to Forge upgrades are not being added to Jira permission groups. We will post the next update in 30 minutes.

  2. identified Jul 18, 2025, 03:32 AM UTC

    We have identified an issue where some Forge apps are receiving permission errors when calling REST endpoints that require admin permissions. We are investigating the root cause.

  3. identified Jul 18, 2025, 04:36 AM UTC

    We have identified the cause of an issue affecting a small number of Forge app installations between July 10, 2025, and July 18, 2025, at 03:38 UTC. This issue meant that the app user was not granted the correct admin permissions during installation, resulting in failing calls to REST APIs that require the permission. This issue will not impact new installations, and we are working on a fix for previously impacted installations.

  4. resolved Jul 29, 2025, 03:27 AM UTC

    Our team was able to complete the resolution of this issue for all prior installations by July 24th. This incident is now resolved.