Atlassian Developer incident
Some marketplace apps being uninstalled unexpectedly
Atlassian Developer experienced a major incident on September 3, 2025 affecting App Deployment and In-product Marketplace and app installation (Cloud), lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 03:29 AM UTC
We are aware of an issue that is currently impacting some customers where apps are being uninstalled unexpectedly. Re-installing the impacted Apps should restore expected functionality. For more information on how to install apps please see the following page: https://support.atlassian.com/organization-administration/docs/installing-and-managing-app-access/ Our team is investigating this issue with urgency and will provide further update when available.
- monitoring Sep 04, 2025, 01:39 AM UTC
Our team has identified the root cause and taken steps to prevent any future apps from being impacted. The team has also successfully re-installed the majority of affected apps. Our team is continuing work to address the remaining apps.
- resolved Sep 05, 2025, 06:16 AM UTC
Atlassian is continuing to work with a small number of application partners that are still impacted by this incident to address any further installation issues.