Atlassian Developer incident

Marketplace Reporting APIs and Partner Portal Disruption

Critical Resolved View vendor source →

Atlassian Developer experienced a critical incident on September 26, 2025 affecting Reporting APIs and dashboards, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 10:09 AM UTC
Resolved
Sep 26, 2025, 10:45 AM UTC
Duration
36m
Detected by Pingoru
Sep 26, 2025, 10:09 AM UTC

Affected components

Reporting APIs and dashboards

Update timeline

  1. identified Sep 26, 2025, 10:09 AM UTC

    We are currently experiencing technical difficulties with our internal data pipelines, resulting in 5XX errors for Marketplace Reporting APIs. Consequently, Marketplace partners are unable to access reporting APIs, and users of the Partner Portal may experience degraded performance. Our engineering team is actively investigating the issue and working diligently to resolve it as quickly as possible. We will provide regular updates as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding

  2. identified Sep 26, 2025, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 26, 2025, 10:28 AM UTC

    A fix has been implemented and monitoring the fix.

  4. resolved Sep 26, 2025, 10:45 AM UTC

    Issues affecting Marketplace Reporting APIs and Partner Portal have been resolved. Both services are now back up and running normally. This incident has been resolved.