Atlassian Developer incident

Errors installing Connect on Forge Apps in Confluence

Critical Resolved View vendor source →

Atlassian Developer experienced a critical incident on December 11, 2025 affecting Bitbucket Cloud APIs and App listing management and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 01:08 AM UTC
Resolved
Dec 11, 2025, 04:37 AM UTC
Duration
3h 28m
Detected by Pingoru
Dec 11, 2025, 01:08 AM UTC

Affected components

Bitbucket Cloud APIsApp listing managementApp DeploymentApp listingsConfluence Cloud APIsArtifactory (Maven repository)Atlassian Support contact formApp pricingJira Cloud APIsCreate and manage apps

Update timeline

  1. investigating Dec 11, 2025, 01:08 AM UTC

    We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.

  2. identified Dec 11, 2025, 02:08 AM UTC

    Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.

  3. resolved Dec 11, 2025, 04:37 AM UTC

    The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.