Assignar Outage History

We are currently investigating an issue impacting our dashboard services in the Australia region. Users may experience login failures, and active sessions may be prematurely logged out. Our engineering team is actively diagnosing the root cause to restore stable access as quickly as possible. We apologize for any disruption to your operations.

We're currently experiencing delays with background jobs — including data imports, document and PDF processing, and automated emails — due to an outage with one of our infrastructure providers. The rest of Assignar Pay is operating normally: you can sign in, view your data, and continue working as usual. No data has been lost. Any jobs queued during this period will process automatically once service is restored. We're monitoring the provider's status closely and will update here as we know more.

Assignar Pay is currently experiencing a service disruption due to a third-party infrastructure provider outage in one of our hosting regions. Our engineering team is actively monitoring the situation and working to restore full service. Impact: Assignar Pay services are currently unavailable Payment processing and financial transactions may be delayed All other Assignar services remain operational We are working urgently to restore service and will provide updates as the situation progresses. We apologise for the disruption to your operations.

We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.

We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.

Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports. Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly. Workaround - None available at this time. We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.

The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our service provider's engineers are working with carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our SMS partner Engineers are continuing to work with the SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.

We are currently investigating the underlying cause of an issue that is resulting in some users being logged out of the Assignar Dashboard when attempting to access a page they do not have permission to view. We will provide an update as soon as possible.