Assignar had 8 outages in the last 2 years totaling 18h 9m of downtime — averaging 0.3 incidents per month.
There were 8 Assignar outages since October 20, 2025 totaling 18h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 2:15 pm and 2:30 pm Brisbane time, our database was unavailable for approximately 15 minutes. During this period, services that rely on the database may have been unavailable or disrupted.
We are investigating an incident preventing users from logging in to the Assignar web dashboard and mobile app. We have identified the cause as two concurrent issues with upstream service providers: * A service disruption affecting our third-party authentication provider, which is preventing new logins and session refreshes. * An ongoing AWS CloudFront incident affecting content delivery. Both issues originate outside of Assignar's application. Our team is actively working with the affected providers and monitoring progress. We will provide an update within the next hour.
The authentication service has been restored and login access to the Assignar web dashboard and mobile app is back to normal. We apologise for the disruption and thank you for your patience.
This incident has been resolved.
We're currently investigating elevated response times affecting Assignar Pay. Users will notice slow load times and timeouts while using the app. Our engineering team is actively working to identify the cause. Next update within 30 minutes.
We've identified the cause of the slowdown and applied a fix. Response times are back to normal across Assignar Pay. We're keeping a close eye on things to confirm everything stays stable, and will mark this resolved shortly.
The issue causing slower response times in Assignar Pay has been resolved, and everything is now operating normally. Thanks for your patience while we sorted this out. If you notice any lingering issues, please reach out to our support team.
We are currently investigating an issue impacting our dashboard services in the Australia region. Users may experience login failures, and active sessions may be prematurely logged out. Our engineering team is actively diagnosing the root cause to restore stable access as quickly as possible. We apologize for any disruption to your operations.
The access issues affecting the dashboard in the Australia region have been successfully resolved. All services are now fully operational and back to normal. Users should now be able to log in without issue, and active sessions have stabilized. Our team will continue to monitor the system closely to ensure ongoing performance. Thank you for your patience and understanding while we worked to resolve this interruption. If you continue to experience any residual issues, please reach out to our support team.
This incident has been resolved.
We're currently experiencing delays with background jobs — including data imports, document and PDF processing, and automated emails — due to an outage with one of our infrastructure providers. The rest of Assignar Pay is operating normally: you can sign in, view your data, and continue working as usual. No data has been lost. Any jobs queued during this period will process automatically once service is restored. We're monitoring the provider's status closely and will update here as we know more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently aware of an issue with data service delays, which may cause Insight reports to appear out of sync. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.
We have identified the root cause of the incident and are currently working on restoring the service. We will provide another update once the service has been fully restored.
The service has been restored, and we are currently monitoring the report data syncing into Insight. We will provide another update once all data has been fully synced.
Data syncing has completed and all reports in Insight are now up to date. The incident has been resolved.
Assignar Pay is currently experiencing a service disruption due to a third-party infrastructure provider outage in one of our hosting regions. Our engineering team is actively monitoring the situation and working to restore full service. Impact: Assignar Pay services are currently unavailable Payment processing and financial transactions may be delayed All other Assignar services remain operational We are working urgently to restore service and will provide updates as the situation progresses. We apologise for the disruption to your operations.
Assignar Pay has been fully restored following the resolution of the infrastructure provider outage. All services are now operating normally. Any delayed transactions will be processed automatically. Thank you for your patience.
This incident has been resolved.
We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.
Service has been restored and we are monitoring results.
This incident has been resolved