Assignar incident
Login issues affecting Dashboard and Mobile App
Assignar experienced a critical incident on July 16, 2026 affecting Web Portal and Mobile App, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 09:06 AM UTC
We are investigating an incident preventing users from logging in to the Assignar web dashboard and mobile app. We have identified the cause as two concurrent issues with upstream service providers: * A service disruption affecting our third-party authentication provider, which is preventing new logins and session refreshes. * An ongoing AWS CloudFront incident affecting content delivery. Both issues originate outside of Assignar's application. Our team is actively working with the affected providers and monitoring progress. We will provide an update within the next hour.
- monitoring Jul 16, 2026, 10:10 AM UTC
The authentication service has been restored and login access to the Assignar web dashboard and mobile app is back to normal. We apologise for the disruption and thank you for your patience.
- resolved Jul 16, 2026, 11:21 AM UTC
This incident has been resolved.