Assignar Outage History
Assignar is up right nowPingoru has recorded 50 incidents for Assignar: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 518 (0%) |
Incidents, newest first
Major October 7, 2026 Database outage 15m
Started Oct 07, 2026, 04:00 AM UTC· resolved Oct 07, 2026, 04:15 AM UTC
- resolved Oct 07, 2026, 04:56 AM UTC
Between 2:15 pm and 2:30 pm Brisbane time, our database was unavailable for approximately 15 minutes. During this period, services that rely on the database may have been unavailable or disrupted.
Critical July 16, 2026 Login issues affecting Dashboard and Mobile App 2h 15m Web Portal, Mobile App
Started Jul 16, 2026, 09:06 AM UTC· resolved Jul 16, 2026, 11:21 AM UTC
- identified Jul 16, 2026, 09:06 AM UTC
We are investigating an incident preventing users from logging in to the Assignar web dashboard and mobile app. We have identified the cause as two concurrent issues with upstream service providers: * A service disruption affecting our third-party authentication provider, which is preventing new logins and session refreshes. * An ongoing AWS CloudFront incident affecting content delivery. Both issues originate outside of Assignar's application. Our team is actively working with the affected providers and monitoring progress. We will provide an update within the next hour.
- monitoring Jul 16, 2026, 10:10 AM UTC
The authentication service has been restored and login access to the Assignar web dashboard and mobile app is back to normal. We apologise for the disruption and thank you for your patience.
- resolved Jul 16, 2026, 11:21 AM UTC
This incident has been resolved.
Critical July 16, 2026 We're currently investigating elevated response times affecting Assignar Pay 33m Assignar Pay
Started Jul 16, 2026, 02:48 AM UTC· resolved Jul 16, 2026, 03:22 AM UTC
- investigating Jul 16, 2026, 02:48 AM UTC
We're currently investigating elevated response times affecting Assignar Pay. Users will notice slow load times and timeouts while using the app. Our engineering team is actively working to identify the cause. Next update within 30 minutes.
- monitoring Jul 16, 2026, 02:58 AM UTC
We've identified the cause of the slowdown and applied a fix. Response times are back to normal across Assignar Pay. We're keeping a close eye on things to confirm everything stays stable, and will mark this resolved shortly.
- resolved Jul 16, 2026, 03:22 AM UTC
The issue causing slower response times in Assignar Pay has been resolved, and everything is now operating normally. Thanks for your patience while we sorted this out. If you notice any lingering issues, please reach out to our support team.
Critical July 7, 2026 Dashboard Access Outage (AU Region Only) 2h 23m Web Portal
Started Jul 07, 2026, 02:36 AM UTC· resolved Jul 07, 2026, 05:00 AM UTC
- investigating Jul 07, 2026, 02:36 AM UTC
We are currently investigating an issue impacting our dashboard services in the Australia region. Users may experience login failures, and active sessions may be prematurely logged out. Our engineering team is actively diagnosing the root cause to restore stable access as quickly as possible. We apologize for any disruption to your operations.
- monitoring Jul 07, 2026, 02:50 AM UTC
The access issues affecting the dashboard in the Australia region have been successfully resolved. All services are now fully operational and back to normal. Users should now be able to log in without issue, and active sessions have stabilized. Our team will continue to monitor the system closely to ensure ongoing performance. Thank you for your patience and understanding while we worked to resolve this interruption. If you continue to experience any residual issues, please reach out to our support team.
- resolved Jul 07, 2026, 05:00 AM UTC
This incident has been resolved.
Minor June 22, 2026 Assignar Pay - Background Processing Delays 1h 1m Assignar Pay
Started Jun 22, 2026, 09:42 PM UTC· resolved Jun 22, 2026, 10:43 PM UTC
- investigating Jun 22, 2026, 09:42 PM UTC
We're currently experiencing delays with background jobs — including data imports, document and PDF processing, and automated emails — due to an outage with one of our infrastructure providers. The rest of Assignar Pay is operating normally: you can sign in, view your data, and continue working as usual. No data has been lost. Any jobs queued during this period will process automatically once service is restored. We're monitoring the provider's status closely and will update here as we know more.
- monitoring Jun 22, 2026, 10:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 10:43 PM UTC
This incident has been resolved.
Major March 11, 2026 Insight reports out of sync 5h 59m Reporting
Started Mar 11, 2026, 12:07 AM UTC· resolved Mar 11, 2026, 06:06 AM UTC
- identified Mar 11, 2026, 12:07 AM UTC
We’re currently aware of an issue with data service delays, which may cause Insight reports to appear out of sync. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.
- identified Mar 11, 2026, 01:13 AM UTC
We have identified the root cause of the incident and are currently working on restoring the service. We will provide another update once the service has been fully restored.
- monitoring Mar 11, 2026, 01:46 AM UTC
The service has been restored, and we are currently monitoring the report data syncing into Insight. We will provide another update once all data has been fully synced.
- resolved Mar 11, 2026, 06:06 AM UTC
Data syncing has completed and all reports in Insight are now up to date. The incident has been resolved.
Major October 20, 2025 Assignar Pay Service Disruption 1h 16m Assignar Pay
Started Oct 20, 2025, 08:24 AM UTC· resolved Oct 20, 2025, 09:41 AM UTC
- investigating Oct 20, 2025, 08:24 AM UTC
Assignar Pay is currently experiencing a service disruption due to a third-party infrastructure provider outage in one of our hosting regions. Our engineering team is actively monitoring the situation and working to restore full service. Impact: Assignar Pay services are currently unavailable Payment processing and financial transactions may be delayed All other Assignar services remain operational We are working urgently to restore service and will provide updates as the situation progresses. We apologise for the disruption to your operations.
- monitoring Oct 20, 2025, 09:27 AM UTC
Assignar Pay has been fully restored following the resolution of the infrastructure provider outage. All services are now operating normally. Any delayed transactions will be processed automatically. Thank you for your patience.
- resolved Oct 20, 2025, 09:41 AM UTC
This incident has been resolved.
Major October 20, 2025 SMS Service Degradation 4h 39m SMS
Started Oct 20, 2025, 08:23 AM UTC· resolved Oct 20, 2025, 01:02 PM UTC
- investigating Oct 20, 2025, 08:23 AM UTC
We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.
- monitoring Oct 20, 2025, 12:13 PM UTC
Service has been restored and we are monitoring results.
- resolved Oct 20, 2025, 01:02 PM UTC
This incident has been resolved
Critical July 21, 2025 Insights Module - Report Generation Issues 6h 28m Reporting
Started Jul 21, 2025, 12:00 AM UTC· resolved Jul 21, 2025, 06:29 AM UTC
- investigating Jul 21, 2025, 12:00 AM UTC
We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.
- monitoring Jul 21, 2025, 12:04 AM UTC
Our engineering team has implemented a fix for the report generation issues in the Insights module. The service should now be functioning normally. We are currently monitoring the system to ensure stability and that all report generation functionality is working as expected. If you continue to experience any issues with generating reports, please don't hesitate to contact our support team.
- resolved Jul 21, 2025, 06:29 AM UTC
The issue affecting report generation in our Insights module has been fully resolved. All reporting functionality is now operating normally. We apologise for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue. If you continue to experience any issues, please contact our support team.
Major June 6, 2025 Digital Docket Reports Unavailable 7h 3m Reporting, Data Analytics
Started Jun 06, 2025, 02:52 AM UTC· resolved Jun 06, 2025, 09:56 AM UTC
- investigating Jun 06, 2025, 02:52 AM UTC
Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports. Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly. Workaround - None available at this time. We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.
- identified Jun 06, 2025, 04:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 06:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2025, 09:56 AM UTC
This incident has been resolved
Notice May 7, 2025 Inbound Message Delivery Failures Towards a Subset of Australian Phone Numbers - Mobile Originated 6h 7m SMS
Started May 07, 2025, 08:17 AM UTC· resolved May 07, 2025, 02:24 PM UTC
- investigating May 07, 2025, 08:17 AM UTC
The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our service provider's engineers are working with carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 07, 2025, 09:00 AM UTC
The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our SMS partner Engineers are continuing to work with the SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.
- identified May 07, 2025, 09:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 11:14 AM UTC
We are observing recovery in message delays to a subset of Australian Phone Numbers. Our partner's Engineers are continuing to work with SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.
- resolved May 07, 2025, 02:24 PM UTC
This incident has been resolved.
Minor March 10, 2025 Insights and Reporting Issues 11h 19m Reporting, Data Analytics
Started Mar 10, 2025, 11:24 PM UTC· resolved Mar 11, 2025, 10:43 AM UTC
- identified Mar 10, 2025, 11:24 PM UTC
We are currently experiencing an issue impacting all customers using our Insights and Reporting platform. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.
- monitoring Mar 11, 2025, 01:27 AM UTC
We have implemented a fix, and our Insights and Reporting platform is operational. However, due to the incident, all `scheduled reports` will be paused for the next 6–12 hours as our team restores normal operations. We expect `scheduled reports` to be fully operational by the end of the day. We appreciate your patience, and the team will continue to monitor it and provide further updates as needed.
- resolved Mar 11, 2025, 10:43 AM UTC
This incident has been resolved, and all scheduled reports are running as usual.