Assembled incident

Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform

Minor Resolved View vendor source →

Assembled experienced a minor incident on August 21, 2025 affecting AI Products, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 07:24 PM UTC
Resolved
Aug 21, 2025, 07:37 PM UTC
Duration
12m
Detected by Pingoru
Aug 21, 2025, 07:24 PM UTC

Affected components

AI Products

Update timeline

  1. monitoring Aug 21, 2025, 07:24 PM UTC

    We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.

  2. resolved Aug 21, 2025, 07:37 PM UTC

    This incident has been resolved.