Assembled incident

Assist chat handoff delivery issue

Major Resolved View vendor source →

Assembled experienced a major incident on September 10, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 10:29 PM UTC
Resolved
Sep 10, 2025, 07:23 PM UTC
Duration
—
Detected by Pingoru
Sep 10, 2025, 10:29 PM UTC

Update timeline

  1. resolved Sep 10, 2025, 10:29 PM UTC

    From 12:23 PM PT to 3:02 PM PT, chat handoffs were not functioning correctly. Conversations were not actually being handed off to human agents, and on the QA review page only the first message was visible even though conversations continued. The issue has been fully resolved going forward. We are also investigating options for retrieving the missing conversation data from the affected time window.