AspirEDU incident

Users may see Internal Server error when accessing services

Minor Resolved View vendor source →

AspirEDU experienced a minor incident on May 2, 2023 affecting Dropout Detective/Grade Guardian and Instructor Insight, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 02:58 PM UTC
Resolved
May 02, 2023, 03:48 PM UTC
Duration
50m
Detected by Pingoru
May 02, 2023, 02:58 PM UTC

Affected components

Dropout Detective/Grade GuardianInstructor Insight

Update timeline

  1. investigating May 02, 2023, 02:58 PM UTC

    Our third-party provider for connecting our services to the internet is experiencing intermittent issues. This causes our users to sometimes see an Internal Server error instead of our services. They are investigating and we are determining alternate solutions. We will continue to update as more information is available.

  2. identified May 02, 2023, 02:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 02, 2023, 03:48 PM UTC

    This incident has been resolved.