AskNicely Outage History

AskNicely had 2 outages in the last 2 years totaling 1h 29m of downtime — averaging 0.1 incidents per month.

There were 2 AskNicely outages since March 5, 2026 totaling 1h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.asknicely.com

Critical May 5, 2026

Error 500

Detected by Pingoru: May 05, 2026, 02:03 AM UTC
Resolved: May 05, 2026, 02:18 AM UTC
Duration: 14m

Affected: AskNicely Application

Timeline · 5 updates

investigating May 05, 2026, 02:03 AM UTC

All sites are returning Error 500. Currently investigating
identified May 05, 2026, 02:10 AM UTC

The issue has been identified and a fix is being implemented.
monitoring May 05, 2026, 02:13 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring May 05, 2026, 02:16 AM UTC

We are continuing to monitor for any further issues.
resolved May 05, 2026, 02:18 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Detected by Pingoru: Mar 05, 2026, 09:53 AM UTC
Resolved: Mar 05, 2026, 11:07 AM UTC
Duration: 1h 14m

Affected: AskNicely Application

Timeline · 4 updates

investigating Mar 05, 2026, 09:53 AM UTC

We are currently investigating this issue.
identified Mar 05, 2026, 10:13 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 05, 2026, 10:50 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 05, 2026, 11:07 AM UTC

This incident has been resolved.

Read the full incident report →