AskCody incident

Slow load of add-ins and Onscreen products.

Minor Resolved View vendor source →

AskCody experienced a minor incident on November 28, 2022 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2022, 08:57 AM UTC
Resolved
Nov 28, 2022, 12:41 PM UTC
Duration
3h 44m
Detected by Pingoru
Nov 28, 2022, 08:57 AM UTC

Affected components

Outlook Add-inOutlook Add-inOutlook Add-inVisitor Management PortalMeeting Services PortalCheck-in kioskRoom Displays

Update timeline

  1. monitoring Nov 28, 2022, 08:57 AM UTC

    We registered higher loads times of the AskCody add-ins, check-in Kiosk, and some displays around 7:20 am UTC. Slowness and occasional timeouts increased but were resolved around 8:20 am (UTC) after a fix was deployed. We are currently monitoring, but all performance is currently back to normal.

  2. monitoring Nov 28, 2022, 08:57 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 28, 2022, 12:41 PM UTC

    All performance has been normal since the fix was deployed. The issue has been resolved.