AskCody incident

Global: Partial Outage - AskCody Central, Maps and mobile app.

Major Resolved View vendor source →

AskCody experienced a major incident on October 21, 2024 affecting Workplace Central and Workplace Central and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 07:31 PM UTC
Resolved
Oct 21, 2024, 07:51 PM UTC
Duration
19m
Detected by Pingoru
Oct 21, 2024, 07:31 PM UTC

Affected components

Workplace CentralWorkplace CentralMobile App (iOS)Mobile App (iOS)Mobile App (Android)Mobile App (Android)

Update timeline

  1. investigating Oct 21, 2024, 07:31 PM UTC

    Affected Users: All users who access AskCody Central, Maps or the mobile app. We are currently experiencing a partial outage in AskCody Central, Maps and the mobile app. and are investigating the issue. Users may experience this issue as a error "Code 400", when trying to change the selected location. The next update will be provided as soon as we know more, or latest Tuesday 22nd 8 am CEST

  2. resolved Oct 21, 2024, 07:51 PM UTC

    This incident has been resolved. We were able to identify the issue to be related to an update released to the AskCody Platform, which we therefore rolled back. All components are again fully operational.