AskCody incident
Degraded Performance of Azure Active Directory Integration
AskCody experienced a minor incident on January 2, 2023 affecting Azure AD Integration, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2023, 10:08 AM UTC
A number of our customers' Azure Active Directory Integrations are having issues processing changes. This may result in delays related to user management such as user creation, updating roles, etc. We are investigating the issue, montering the performance closely.
- identified Jan 03, 2023, 03:13 PM UTC
The issue with the Azure Active Directory Integration has been identified and a fix is being implemented. Once implemented, we will monitor the performance of the syncs over the coming days.
- monitoring Jan 04, 2023, 09:51 AM UTC
We have implemented a solution related to the degraded performance of the Azure Active Directory Integration and are currently monitoring the results. So far, the user syncs are stabilizing, but we will continue to follow the behavior over the coming days. Any pending changes related to user management from the past days should now begin to be processed as the initial syncs complete.
- resolved Jan 06, 2023, 01:25 PM UTC
After monitoring the implemented solution for the past days, the performance of the Azure Active Directory Integration has been restored to its normal operating state.