AskCody incident

Slow page load times - Investigating

Minor Resolved View vendor source →

AskCody experienced a minor incident on January 9, 2023 affecting Visitor Management Portal and Meeting Services Portal and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2023, 07:39 AM UTC
Resolved
Jan 09, 2023, 08:47 AM UTC
Duration
1h 7m
Detected by Pingoru
Jan 09, 2023, 07:39 AM UTC

Affected components

Visitor Management PortalMeeting Services PortalRoom Management PortalWorkplace Central

Update timeline

  1. investigating Jan 09, 2023, 07:39 AM UTC

    We are currently experiencing slow load times across the platform and are now investigating the issue.

  2. resolved Jan 09, 2023, 08:47 AM UTC

    After monitoring the response times, following the implementation of a solution, the issue related to the degraded performance has been resolved. You should now experience normal page load times in the management portal.