AskCody incident

AskCody Platform Performance - Microsoft M365 Incident

Major Resolved View vendor source →

AskCody experienced a major incident on January 25, 2023 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 08:10 AM UTC
Resolved
Jan 26, 2023, 01:58 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 25, 2023, 08:10 AM UTC

Affected components

Outlook Add-inOutlook Add-inOutlook Add-inVisitor Management PortalMeeting Services PortalRoom Management PortalExchange IntegrationMeeting DashboardsCheck-in kioskRoom Displays

Update timeline

  1. investigating Jan 25, 2023, 08:10 AM UTC

    Critical Microsoft M365 Services, on which the AskCody platform depends, are only intermittently available. This causes degraded performance issues with the AskCody platform. We are currently investigating this and will keep you up to date.

  2. investigating Jan 25, 2023, 08:15 AM UTC

    A link to Microsoft Azure Status: https://status.azure.com/en-us/status "We are investigating an alert for users unable to Access Azure Portal. More information will be provided as events warrant. This message was last updated at 07:49 UTC on 25 January 2023"

  3. investigating Jan 25, 2023, 08:57 AM UTC

    We are continuing to investigate the issue. When navigating the platform, aside from slow load times, you may see a "Our services aren't available right now" error message. From the Azure status page https://status.azure.com/en-us/status they are reporting that their Network Infrastructure is currently impacted.

  4. investigating Jan 25, 2023, 09:26 AM UTC

    You can keep up to date with the Microsoft - Service Health Status, at the link below, where they are posting regular updates: https://status.office365.com/

  5. monitoring Jan 25, 2023, 12:21 PM UTC

    Microsoft have rolled back a network change, that they believed to be causing the impact. Since then, they have been monitoring the recovery across the service, with reports of mitigation. These efforts from Microsoft have had a positive effect on the AskCody platform and we are monitoring the performance closely.

  6. resolved Jan 26, 2023, 01:58 PM UTC

    This incident is being set to Resolved, following Microsoft setting their Service Health Status to available, and having monitored AskCody's performance since, which has been stable. https://status.office365.com/