AskCody incident
Exchange Server Integration - Operational: Updating and creating new Basic Auth. integrations result in Error
AskCody experienced a minor incident on February 10, 2023 affecting Exchange Integration and Exchange Integration, lasting 9d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2023, 08:35 AM UTC
Customers using Exchange Servers to Integrate with AskCody cannot update existing or create new Exchange Server Integrations, using Basic Authentication. This is not affecting our customers utilizing Modern Authentication to Integrate with Exchange Online. We are actively investigating the issue.
- investigating Feb 13, 2023, 01:39 PM UTC
We are continuing to investigate this issue.
- resolved Feb 20, 2023, 07:30 AM UTC
Following a fix that was released on Friday the 17th of February, affected customers are now once again able to make changes to their existing Exchange Integrations to Exchange Servers, as well as create new Integrations using Basic Authentication to Exchange Servers. Having received confirmation from the affected customers, and monitored the fix, this Incident resolved.