Degraded Performance - Azure AD Integration, Logs Page

Update timeline

1. identified Jun 06, 2023, 07:12 AM UTC

   Affected Users: Owner and Integration Administrator Users Region: Global Some customers may encounter a Failed to Fetch error when loading the Logs page of the Azure Active Directory Integration. We have identified the cause of the issue with the Logs page and are working on a solution. Those affected will see a red banner displaying the error message. This issue does not affect the performance of the sync, and the other pages should still be accessible. Once resolved, past logs will be restored. The next update will be provided at the latest: Tuesday 13th of June 2023 Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

2. monitoring Jun 13, 2023, 08:21 AM UTC

   Affected Users: Owner and Integration Administrator Users Region: Global We have implemented a solution for the issue related to Logs Page of the Azure AD Integration and are currently monitoring the performance. Access to the Logs Page should now be restored once the page is refreshed. If you continue to experience issues, please contact us at [email protected] The next update will be provided at latest: 20th of June Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

3. resolved Jun 15, 2023, 08:05 AM UTC

   Affected Users: Owner and Integration Administrator Users Region: Global After monitoring the implemented solution, the issue related to Logs page of the Azure Active Directory Integration and the degraded performance has been resolved, and the incident will now be closed. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.