AskCody incident

Partial Outage - Mobile App

Major Resolved View vendor source →

AskCody experienced a major incident on November 16, 2023 affecting Mobile App (iOS) and Mobile App (iOS) and 1 more component, lasting 23h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 02:42 PM UTC
Resolved
Nov 17, 2023, 02:16 PM UTC
Duration
23h 34m
Detected by Pingoru
Nov 16, 2023, 02:42 PM UTC

Affected components

Mobile App (iOS)Mobile App (iOS)Mobile App (Android)Mobile App (Android)

Update timeline

  1. investigating Nov 16, 2023, 02:42 PM UTC

    Affected Users: Mobile App Users Region: All Regions We are currently experiencing a partial outage with our Mobile App and are investigating the issue. New users or users that have been logged out of the Mobile app will not be able to log back in. The next update will be provided at latest: November 17th

  2. resolved Nov 17, 2023, 02:16 PM UTC

    Affected Users: Mobile App Users Region: All Regions After a solution has been implemented, the issue of being unable to log into the mobile app has been resolved. New users and users that have logged out of the mobile app will now be able to log in.