Degraded Performance - Room Management Portal

Update timeline

1. investigating Nov 10, 2023, 08:34 AM UTC

   Affected Users: Room Management Portal Users Region: Global We are aware of an issue with the Room Management Portal and are currently investigating. Users may experience this issue as being unable to edit, add or delete Exchange calendars to the AskCody Management Portal. This issue should not affect daily operations, as existing calendars and configurations are fully operational. The next update will be provided once solved, or otherwise no later than: 13/11/2023 10:00 CEST

2. identified Nov 13, 2023, 08:51 AM UTC

   The issue has been identified, and we are working on a fix to solve it. As stated in the previous update, this issue will not affect daily operations, as existing calendars and configurations are fully operational. The next update will be provided once solved, or otherwise no later than: 14/11/2023 10:00 CEST

3. identified Nov 14, 2023, 07:11 AM UTC

   We have progressed in creating the required fix to solve this issue, but we are still working on it. The next update will be provided once solved, or otherwise no later than: 15/11/2023 10:00 CEST

4. identified Nov 15, 2023, 07:37 AM UTC

   We are working on implementing the fix, and we will notify everyone with an update on the Status Page, once implemented. The next update will be provided no later than: 16/11/2023 10:00 CEST

5. identified Nov 16, 2023, 08:51 AM UTC

   We are continuing to work on a fix for this issue. The next update will be provided either once the fix has been implemented, or else no later than: 20/11/2023 10:00 CEST

6. identified Nov 20, 2023, 07:09 AM UTC

   We are continuing to work on a fix for this issue. The next update will be provided once solved, or otherwise no later than: 24th of November, 2023

7. resolved Nov 21, 2023, 07:27 AM UTC

   This incident has been resolved.