AskCody incident

Degraded performance: Slow loading on the AskCody platform

Minor Resolved View vendor source →

AskCody experienced a minor incident on December 19, 2023 affecting Visitor Management Portal and Meeting Services Portal and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2023, 10:07 AM UTC
Resolved
Dec 20, 2023, 10:31 AM UTC
Duration
1d
Detected by Pingoru
Dec 19, 2023, 10:07 AM UTC

Affected components

Visitor Management PortalMeeting Services PortalRoom Management PortalVisitor Management PortalMeeting Services PortalRoom Management PortalCheck-in kioskCheck-in kioskWorkplace CentralWorkplace Central

Update timeline

  1. identified Dec 19, 2023, 10:07 AM UTC

    Affected Users: All platform users Region: Global Customers We are experiencing slow load times currently and we have identified the main reason. We are working on a solution. Users may experience this issue as slow loading, but not timeouts or failures The next update will be provided as soon as we have an update Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

  2. monitoring Dec 19, 2023, 04:03 PM UTC

    Affected Users: All platform users Region: Global Customers We have implemented a solution and are monitoring the platform. Everything looks and feels operational, and we will monitor until tomorrow to make sure it stays that way. The next update will be provided as soon as we have an update Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

  3. resolved Dec 20, 2023, 10:31 AM UTC

    This incident has been resolved.