AskCody experienced a notice incident on January 18, 2024 affecting Data Collection and Data Collection, lasting 27d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 18, 2024, 08:27 AM UTC
Affected Users: Insights portal users Region: Global, but not all customers We have degraded performance in Insights, where data is missing from end december going forward. the cause of the issue is identified and we are working on a solution. Users may experience lack in data validity until this is restored. The next update will be provided as soon as we know more Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
- monitoring Jan 26, 2024, 07:37 AM UTC
We have successfully rolled out a fix for the issue. During next week, we expect to have all data available again in Insights, from end December and onwards. Once all data is available to users once again, we will make an update to this incident to inform that the issue has now been resolved.
- monitoring Feb 13, 2024, 12:00 PM UTC
Data from the missing period should now be available for all and we are monitoring for the following period to ensure all data is correctly displayed as intended.
- resolved Feb 14, 2024, 01:04 PM UTC
Affected Users: Insights portal users Region: Global, but not all customers After monitoring the implemented solution, the issue related to having access to the data from December 21st and all through January and the degraded performance has been resolved, and the incident will now be closed. All data is restored and none is lost. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.