AskCody incident
Europe - Operational: Resolved (EWS outage. Affect all systems that rely on EWS information and scheduling capabilities)
AskCody experienced a minor incident on May 3, 2024 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2024, 12:03 PM UTC
Affected Users: All AskCody users Region: Europe Customers We are currently experiencing a major outage in our EWS service and are now investigating the impact. Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook. The next update will be provided at 4 pm GMT+2 Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
- monitoring May 03, 2024, 01:00 PM UTC
Affected Users: All AskCody users Region: Europe Customers We have found the issue to concern external access to Exchange and Microsoft authentication services. These issues are now reduced to an operational level, but we will continue to monitor the situation The next update will be provided at the latest Monday, all depending on what we see over the cause of the weekend. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
- resolved May 06, 2024, 07:36 AM UTC
Affected Users: All AskCody users Region: Europe Customers After monitoring the status over the weekend, the issue concerning external access to Exchange and Microsoft Authentication services continues to be operational and we will proceed to resolve the incident.