AskCody incident
EU Platform: Degraded performance - All components
AskCody experienced a minor incident on July 4, 2024 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 41d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2024, 08:44 AM UTC
Region: Only the EU Platform is affected We are currently experiencing a major outage on the EU Platform, and are now investigating the impact. For now, the AskCody Management Platform as well as the add-ins are not operational. The next update will be provided at latest: 12:30 CEST
- monitoring Jul 04, 2024, 09:43 AM UTC
A fix has been implemented and we are monitoring the results. Right now, all components are fully operational.
- monitoring Jul 05, 2024, 04:44 AM UTC
We are right now experiencing degraded performance on the EU Platform, and are still investigating the root-cause for the issue.
- monitoring Jul 18, 2024, 08:56 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 29, 2024, 07:21 AM UTC
All components are still fully operational, and we continue to monitor the solution.
- resolved Aug 15, 2024, 07:42 AM UTC
After monitoring the implemented solution, the issue and the degraded performance has been resolved, and the incident will now be closed.