AskCody experienced a minor incident on August 30, 2024 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2024, 02:14 PM UTC
Affected Users: Add-in Users, Management Portal Users Region: Europe We have identified a degraded performance in accessing add-ins as well as the management portal. It can also appear on check-in kiosks and Displays Users may experience this issue as receiving af 500 internal error message. The next update will be provided as soon as possible Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
- identified Aug 30, 2024, 02:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 30, 2024, 05:50 PM UTC
Affected Users: Add-in Users, Management Portal Users Region: Europe The affected areas have been stable and we are currently monitoring the performance. The next update will be provided, should the situation change, at the earliest time possible. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
- resolved Sep 03, 2024, 06:55 AM UTC
Affected Users: Add-in Users, Management Portal Users Region: Europe The degraded performance has been resolved, and the incident will now be closed. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.