AskCody incident

[US] Partial outage - Management portal and Central

Major Resolved View vendor source →

AskCody experienced a major incident on January 22, 2025 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 08:54 AM UTC
Resolved
Jan 22, 2025, 02:42 PM UTC
Duration
5h 47m
Detected by Pingoru
Jan 22, 2025, 08:54 AM UTC

Affected components

Outlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardExchange IntegrationVisitor Management PortalMeeting Services PortalRoom Management PortalData CollectionCalendar Notification Service

Update timeline

  1. investigating Jan 22, 2025, 08:54 AM UTC

    We are currently investigating an issue causing partial outage in North America. Users might experience slow load times and failures.

  2. investigating Jan 22, 2025, 09:05 AM UTC

    Region: [North America] Customers We are currently experiencing a partial outage in North America and are investigating the issue. Users may experience this issue as slow response times and failures. The next update will be provided at 2 hour intervals or as soon as we have identified the issue.

  3. monitoring Jan 22, 2025, 10:50 AM UTC

    Region: [North America] Customers We have implemented a solution for a faulty network configuration. Users might experience slow response times and failures while the fix propagates.

  4. resolved Jan 22, 2025, 02:42 PM UTC

    Region: [North America] Customers After monitoring the implemented solution the issue related to the partial outage has been resolved, and the affected components are now operational.