AskCody incident

[Global]: Major Outage - All AskCody components

Critical Resolved View vendor source →

AskCody experienced a critical incident on April 1, 2025 affecting Outlook Add-in and Outlook Add-in and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:57 AM UTC
Resolved
Apr 01, 2025, 12:49 PM UTC
Duration
3h 51m
Detected by Pingoru
Apr 01, 2025, 08:57 AM UTC

Affected components

Outlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardOutlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardVisitor Management PortalMeeting Services Portal

Update timeline

  1. investigating Apr 01, 2025, 08:57 AM UTC

    Affected Users: Global We are currently experiencing a major outage in the AskCody platform and are now investigating the impact. Users may experience this issue as Service unavailable errors. The next update will be provided as soon as possible

  2. investigating Apr 01, 2025, 09:04 AM UTC

    North America is operational again after a small down time. We are continuing to investigate this issue.

  3. monitoring Apr 01, 2025, 09:29 AM UTC

    Affected Users: EU A temporary disturbance in our database caused the outage. All data is secure, safe and intact. We have implemented a solution to the major outages in all AskCody components and are currently monitoring the status.

  4. resolved Apr 01, 2025, 12:49 PM UTC

    The incident has been resolved.