AskCody incident

[EU] Bookings, services and guest check-ins showing outdated information.

Notice Ongoing View vendor source →

AskCody is currently experiencing a notice incident, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 13, 2026, 11:42 AM UTC
Resolved
Ongoing
Duration
● 2h 38m
Detected by Pingoru
Oct 13, 2026, 11:42 AM UTC

Update timeline

  1. monitoring Oct 13, 2026, 11:42 AM UTC

    Today between 11:40 and 13:15 CEST, some AskCody customers in our EU region may have seen information that was not up to date. This could show up as: - missing or outdated meeting room bookings - missing catering orders - guests who could not be checked in or out We found the cause: a configuration issue in today’s update. We reverted the update at 13:15 CEST, and AskCody is now showing current information again. Changes made between 11:40 and 13:15 CEST, such as new bookings, orders or guest check-ins, may not be visible. We’re sorry for the disruption and thank you for your patience.