Ashby incident

Unable to Manually Send Email

Major Resolved View vendor source →

Ashby experienced a major incident on October 29, 2025 affecting Recruiting, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 10:45 PM UTC
Resolved
Oct 29, 2025, 11:08 PM UTC
Duration
23m
Detected by Pingoru
Oct 29, 2025, 10:45 PM UTC

Affected components

Recruiting

Update timeline

  1. identified Oct 29, 2025, 10:45 PM UTC

    The button for manually sending emails from the email editor is currently not working. Automated emails are sending normally. We are rolling back and expect resolution within 30 minutes.

  2. monitoring Oct 29, 2025, 10:57 PM UTC

    Rollback is complete and we are monitoring to confirm resolution.

  3. resolved Oct 29, 2025, 11:08 PM UTC

    This incident has been resolved.