Aryeo incident

The issue is now resolved. We will follow up with additional details about the root cause.

Minor Resolved

Aryeo experienced a minor incident on April 11, 2026 affecting Web Client (Admin) and Web Client (Customer) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 04:19 PM UTC
Resolved
Apr 11, 2026, 05:43 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 11, 2026, 04:19 PM UTC

Affected components

Web Client (Admin)Web Client (Customer)APIs

Update timeline

  1. identified Apr 11, 2026, 04:19 PM UTC

    We have identified the root cause of slow, and sometimes unsuccessful, requests that began around 11:00 AM EST. The engineering team is engaged and has implemented a fix to remediate the issue. Additional updates will be provided as they become available.

  2. investigating Apr 11, 2026, 04:44 PM UTC

    We are observing an increase in failed responses and are continuing to investigate.

  3. resolved Apr 11, 2026, 05:43 PM UTC

    The issue is now resolved. We will follow up with additional details about the root cause.