Array incident

Investigating Multiple System Issue

Minor Resolved View vendor source →

Array experienced a minor incident on March 31, 2026 affecting My Credit Manager and Identity Protect and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 07:31 PM UTC
Resolved
Mar 31, 2026, 08:03 PM UTC
Duration
32m
Detected by Pingoru
Mar 31, 2026, 07:31 PM UTC

Affected components

My Credit ManagerIdentity ProtectPrivacy ProtectOffers EngineSubscription Manager

Update timeline

  1. investigating Mar 31, 2026, 07:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Mar 31, 2026, 07:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 07:40 PM UTC

    We are currently investigating a potential issue that may impact Reporting, Privacy, and Identity services. During this time, you may experience degraded performance. Our team is actively working to identify the cause and will provide updates as more information becomes available.

  4. resolved Mar 31, 2026, 08:03 PM UTC

    All systems have stabilized all services to a steady state volume.