ARIN had 17 outages in the last 2 years totaling 224h 54m of downtime — averaging 0.7 incidents per month.
There were 17 ARIN outages since September 12, 2024 totaling 224h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with latency with downloads from our RRDP repository.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where customers are unable to download/upload attachments on tickets.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue and a fix has been put in place.
This incident has been resolved.
We are currently investigating an issue preventing certain users with security keys from logging into ARIN Online.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue affecting new account 2FA enablement via SMS. As a precautionary measure, new account 2FA enrollment using SMS has been temporarily disabled. New account 2FA enrollment via TOTP and hardware token is not affected. Similarly, existing SMS-based 2FA configurations remain fully operational and are not affected by this issue.
This incident has been resolved.
We are currently investigating an issue with the RPKI repositories.
This incident has been resolved.
We are unable to receive phone calls at this time. We are investigating this issue.
This has been resolved.
We had a customer report an issue that affected ARIN’s RPKI hosted system, specifically dealing with the recently released ROA Support for Transfers feature. We immediately stopped all transfers in process, confirmed only this customer was affected, and are preparing to deploy the fix.
We continue testing and have scheduled deployment of the bug fix for Monday, October 27. No RPKI customers are currently affected by this issue and measures are in place to isolate the bug until the deployment is complete.
The fix has been deployed and we are currently monitoring the RPKI Hosted system.
This incident has been resolved.
We are currently investigating degraded performance with the RPKI RRDP repository.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The chat service ARIN uses for customer support is unavailable. Please visit https://arin.net/contact for alternative options while we investigate the issue.
We have identified the issue and are implementing the fix.
This incident has been resolved.
ARIN's billing system is currently offline. We're looking into it.
We are currently implementing a fix.
Billing services have been restored.
Our third-party SMS vendor has indicated they are having issues delivering a small percentage of multifactor messages to customers with AT&T mobile. Some multifactor SMS messages may not be delivered in a timely fashion. Impacted customers can use their recovery codes to gain access to their ARIN Online account. If you have questions or need assistance, please contact our Registration Services Help Desk for guidance by calling +1.703.227.0660 during the business hours of Monday through Friday, 7:00 AM to 7:00 PM Eastern Time.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
WhoWas and association report generation is unavailable at this time. We are investigating.
WhoWas and associations reports are working again. If you experienced problems with report generation, please rerun your request.
The ability to make payments is currently unavailable. We are investigating.
Our payment processing vendor was experiencing issues. These appear to be resolved but we will continue to monitor the situation.
This incident has been resolved.