Archive Resale Outage History
Archive Resale is up right nowPingoru has recorded 27 incidents for Archive Resale: 22 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 4 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 1 | 33 of 720 (5%) |
| October 2026 | 1 | 0 of 518 (0%) |
Incidents, newest first
Critical October 12, 2026 Sites failed to load –
Started Oct 12, 2026, 11:20 PM UTC· resolved Oct 12, 2026, 11:20 PM UTC
- monitoring Oct 13, 2026, 12:02 AM UTC
We've found and fixed the cause. Sites are loading normally again. We're monitoring to make sure the fix holds.
- resolved Oct 13, 2026, 12:02 AM UTC
This issue is resolved. Sites, sign-in and checkout have been working normally since 5:04 PM MDT (23:04 UTC). Between 4:44 PM and 5:04 PM MDT (22:44–23:04 UTC), most requests to our storefronts failed or timed out. Pages did not load, and shoppers could not sign in, use their cart or complete checkout. Any checkout that failed during this window was not completed. Shoppers who were affected can try again now.
- investigating Oct 13, 2026, 12:02 AM UTC
We're investigating an issue causing sites to not load. Shoppers may be unable to sign in, use their cart or complete checkout. We'll share an update as soon as we know more.
- resolved Oct 13, 2026, 03:34 AM UTC
This issue is resolved. Sites have been working normally since 5:04 PM MDT (23:04 UTC). Summary of incident: Between 4:44 PM and 5:04 PM MDT (22:44–23:04 UTC), sites were unavailable and failed to load for most visitors. Please direct any questions to [[email protected]](mailto:[email protected])
Minor September 26, 2026 Transactional Emails Delayed 1d 8h
Started Sep 26, 2026, 05:21 PM UTC· resolved Sep 28, 2026, 01:49 AM UTC
- identified Sep 26, 2026, 05:21 PM UTC
Transactional emails were delayed between 12:29am UTC and 4:51pm UTC on 9/26. Service for new emails has been restored. The team is working to re-process the emails during the impacted period.
- resolved Sep 28, 2026, 01:49 AM UTC
Emails have been re-sent where applicable to impacted customers
Minor August 3, 2026 Site Performance Degradation –
Started Aug 03, 2026, 07:49 PM UTC· resolved Aug 03, 2026, 07:49 PM UTC
- investigating Sep 15, 2026, 08:02 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 15, 2026, 08:02 PM UTC
A fix has been implemented and performance has returned to normal. We're continuing to monitor to confirm the issue is fully resolved. Some users may have experienced slower load times and delayed responses earlier; thank you for your patience.
- resolved Sep 15, 2026, 08:02 PM UTC
This incident has been resolved.
- investigating Sep 15, 2026, 08:02 PM UTC
We are currently investigating a performance degradation. Some users may see slower load times and delayed responses. Our team is actively investigating and working to restore normal service. We'll share an update as soon as we have more information.
Notice June 19, 2026 Restored: Service disruption affecting checkout –
Started Jun 19, 2026, 12:30 AM UTC· resolved Jun 19, 2026, 12:30 AM UTC
- resolved Sep 15, 2026, 08:02 PM UTC
Incident window: 5:15PM to 5:39PM EST Incident window for On-US: 5:15PM to 6:26PM EST We experienced a service disruption that impacted checkout for multiple brands. Service was restored per the times indicated above. We are currently investigating the disruption.
Critical May 5, 2026 Site outage –
Started May 05, 2026, 05:05 PM UTC· resolved May 05, 2026, 05:05 PM UTC
- investigating Sep 15, 2026, 08:02 PM UTC
We are currently investigating
- resolved Sep 15, 2026, 08:02 PM UTC
From 11:55am ET to 12:17pm ET Archive sites and certain admin applications were unavailable. There were intermittent service disruptions for some sites and applications between 12:41pm ET to 12:56pm ET. Service has been restored and is currently operating normally. Archive has identified the root cause and mitigated the issue. Archive is working through remediation steps. Please contact [email protected] with any additional questions.
Notice January 23, 2026 Shopping Experience Impacted for Lovevery and Rachel Comey –
Started Jan 23, 2026, 07:15 PM UTC· resolved Jan 23, 2026, 07:15 PM UTC
- resolved Sep 15, 2026, 08:02 PM UTC
The listings page for Lovevery and Rachel Comey was unable to load for a period of 1.5 hours after today's release. Automated alerting notified the team and a hot fix was released shortly after.
Notice December 3, 2025 Degraded service – Archive Platform
Started Dec 03, 2025, 07:50 PM UTC· resolved Dec 03, 2025, 07:50 PM UTC
- resolved Dec 03, 2025, 07:50 PM UTC
We noticed performance degradation at 9:32am PST which resolved at 10:06 PST today. Between those times users were unable to checkout.
Minor December 2, 2025 Email Outage –
Started Dec 02, 2025, 03:27 AM UTC· resolved Dec 02, 2025, 03:27 AM UTC
- identified Sep 15, 2026, 08:02 PM UTC
A delay in emails has been identified with one of our downstream vendors and we are working to resolve it.
- resolved Sep 15, 2026, 08:02 PM UTC
The issue has been resolved. All delayed emails have been sent and operation is back to normal.
Notice November 18, 2025 Cloudflare outage –
Started Nov 18, 2025, 12:30 PM UTC· resolved Nov 18, 2025, 12:30 PM UTC
- resolved Sep 15, 2026, 08:02 PM UTC
A Cloudflare outage impacted our shipping provider - users may have experienced issues creating shipping labels or entering their addresses in orders while in this degraded state. Two brand sites experienced outages due to Cloudflare: IKEA and Studio Anneloes
Notice October 23, 2025 Platform Outage –
Started Oct 23, 2025, 04:00 PM UTC· resolved Oct 23, 2025, 04:00 PM UTC
- resolved Sep 15, 2026, 08:02 PM UTC
Between 9:00 AM PT and 9:55 AM PT we received a large number of requests that consumed all our available resources and prevented other requests from being served. As a result during that time frame, other incoming requests were denied service, which blocked sites from effective usage. We have mitigated the immediate cause of the traffic and will be rolling out additional mitigation and prevention safeguards in the coming days.
Minor July 18, 2025 Google SSO - Partially Degraded Service –
Started Jul 18, 2025, 04:27 PM UTC· resolved Jul 18, 2025, 04:27 PM UTC
- identified Sep 15, 2026, 08:02 PM UTC
There is an external issue with Google's authentication service that is preventing a subset of users from logging in via SSO. This is a broader issue that is affecting services other than Archive as well. Email/password authentication still works. We're monitoring the scope and waiting on the broader fix by Google.
- identified Sep 15, 2026, 08:02 PM UTC
Issue is resolved
- resolved Sep 15, 2026, 08:02 PM UTC
This incident has been resolved.
- identified Sep 15, 2026, 08:02 PM UTC
Google has fixed the issue impacting authentication and Google SSO is now functioning again.