Archbee Outage History
Archbee is up right nowPingoru has recorded 25 incidents for Archbee: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 530 (0%) |
Incidents, newest first
Minor August 24, 2026 Degraded performance 20m API, Content Management System, Search API
Started Aug 24, 2026, 09:22 AM UTC· resolved Aug 24, 2026, 09:43 AM UTC
- investigating Aug 24, 2026, 09:22 AM UTC
We are currently investigating degraded performance.
- investigating Aug 24, 2026, 09:24 AM UTC
We are continuing to investigate this issue.
- resolved Aug 24, 2026, 09:43 AM UTC
This incident has been resolved.
Critical July 23, 2026 Downtime due to a migration script 10m API, Content Management System, Hosted Documentation Sites, Search API
Started Jul 23, 2026, 09:28 AM UTC· resolved Jul 23, 2026, 09:38 AM UTC
- resolved Jul 23, 2026, 09:28 AM UTC
A scheduled migration script acquired an ACCESS EXCLUSIVE lock on the documents table in production PostgreSQL, blocking all reads and writes. The application became unresponsive as connection pool slots filled with queries waiting on the lock. Users experienced timeouts and 5xx errors across the platform for approximately 10 minutes.
- postmortem Jul 23, 2026, 09:28 AM UTC
A scheduled migration script acquired an ACCESS EXCLUSIVE lock on the documents table in production PostgreSQL, blocking all reads and writes. The application became unresponsive as connection pool slots filled with queries waiting on the lock. Users experienced timeouts and 5xx errors across the platform for approximately 10 minutes.
Major July 3, 2026 Rebuilding our Index for Search 42m API, Content Management System, Hosted Documentation Sites, Search API
Started Jul 03, 2026, 02:16 PM UTC· resolved Jul 03, 2026, 02:58 PM UTC
- identified Jul 03, 2026, 02:16 PM UTC
The Search API is currently unavailable while we rebuild the search index. During this time, search requests may fail or return incomplete results. Document editing, publishing, and all other Archbee features remain fully operational. Our team is actively monitoring the rebuild and we expect search to be restored shortly. We'll post an update as soon as the index rebuild is complete. We apologize for the inconvenience and appreciate your patience.
- resolved Jul 03, 2026, 02:58 PM UTC
The incident has been resolved.
Minor June 7, 2026 Degradeed Performance 1m API, Content Management System, Hosted Documentation Sites, Search API
Started Jun 07, 2026, 01:14 PM UTC· resolved Jun 07, 2026, 01:16 PM UTC
- investigating Jun 07, 2026, 01:14 PM UTC
We are currently investigating this issue.
- resolved Jun 07, 2026, 01:16 PM UTC
This incident has been resolved.
Minor May 18, 2026 Degraded Performance 1h 46m API, Search API
Started May 18, 2026, 07:41 PM UTC· resolved May 18, 2026, 09:28 PM UTC
- investigating May 18, 2026, 07:41 PM UTC
We are experiencing degraded performance on our API.
- resolved May 18, 2026, 09:28 PM UTC
This incident has been resolved.
Critical November 18, 2025 Partial Outage 4h 28m API, Content Management System, Hosted Documentation Sites, Search API
Started Nov 18, 2025, 11:47 AM UTC· resolved Nov 18, 2025, 04:15 PM UTC
- investigating Nov 18, 2025, 11:47 AM UTC
Performance may be degraded at the moment. We’re working to resolve the issue and restore normal operation as soon as possible. We are impacted by CloudFlare's incident (https://www.cloudflarestatus.com/) and working with their team to resolve the issue asap.
- investigating Nov 18, 2025, 12:16 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:17 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 03:03 PM UTC
It looks like CloudFlare has deployed some fixes and the system is up and running. We're monitoring for a few hours before closing the incident.
- resolved Nov 18, 2025, 04:15 PM UTC
This incident has been resolved.
Minor August 5, 2025 Degraded performance on our CMS 12h 59m API, Content Management System, Hosted Documentation Sites, Search API
Started Aug 05, 2025, 05:07 PM UTC· resolved Aug 06, 2025, 06:06 AM UTC
- investigating Aug 05, 2025, 05:07 PM UTC
We are currently investigating this issue.
- investigating Aug 05, 2025, 05:09 PM UTC
We are continuing to investigate this issue.
- resolved Aug 06, 2025, 06:06 AM UTC
This incident has been resolved.
Minor August 4, 2025 Degraded performance and partial outage 11h 13m API, Content Management System
Started Aug 04, 2025, 07:09 PM UTC· resolved Aug 05, 2025, 06:22 AM UTC
- investigating Aug 04, 2025, 07:09 PM UTC
We're experiencing network slowness and inability to save documents. Our team is investigating the issue with our API.
- investigating Aug 05, 2025, 04:43 AM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2025, 05:15 AM UTC
The issue has been identified and a fix is currently being deployed. We will be experiencing 15-20 minutes of downtime on our CMS. Portals/docsites will stay up throughout the entire time.
- resolved Aug 05, 2025, 06:22 AM UTC
This incident has been resolved. We upgraded critical infrastructure to better fit the volume of requests coming into our systems. Thank you for the patience and understanding.
Critical June 12, 2025 Experiencing unexpected downtime from our CDN –
Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 06:00 PM UTC
- resolved Jun 12, 2025, 10:10 PM UTC
We’re currently experiencing issues from a Cloudflare CDN outage. We're currently communicating and trying to find a temporary fix. Cloudflare has recovered all functionalities and systems are back online 100%.
Major April 20, 2025 Partial outage 2h 10m API, Content Management System, Hosted Documentation Sites
Started Apr 20, 2025, 12:36 PM UTC· resolved Apr 20, 2025, 02:47 PM UTC
- investigating Apr 20, 2025, 12:36 PM UTC
We are currently investigating the issue with EU servers and potentially system wide.
- investigating Apr 20, 2025, 01:18 PM UTC
We have determined the root cause of the issue and we're deploying a fix.
- resolved Apr 20, 2025, 02:47 PM UTC
We have resolved the issue. We are sorry for the inconvenience and we're taking steps to prevent this from ever happening again. We are writing a postmortem and releasing the notes soon.
- postmortem Apr 20, 2025, 02:47 PM UTC
We use a hosted/managed database service from Azure. Because we are careful with customer data, and want to fulfill our end to end encryption promise, we use SSL when connecting to any database, this one included. A few weeks ago, we saw a notification about a SSL certificate change in our of our test databases, and we made the SSL certificate change for that specific database. Because we were 100% sure that the same thing will happen soon with our main database, we made a change preemptively while making sure multiple times that the change is backwards compatible, using both certificates in the certificate chain. After deploying the change, our systems went on undisturbed for over two weeks. Today, while having a planned database update from Azure, the system suddenly stopped working due to the new change we had made.
Minor March 31, 2025 Investigating Blank Screen Issue on Certain Browsers 1h 21m Content Management System, Hosted Documentation Sites
Started Mar 31, 2025, 07:03 AM UTC· resolved Mar 31, 2025, 08:25 AM UTC
- investigating Mar 31, 2025, 07:03 AM UTC
We are currently investigating an unknown issue that is causing a blank screen on certain browsers and operating systems, likely on Windows. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as we have more information. Thank you for your patience.
- resolved Mar 31, 2025, 08:25 AM UTC
This incident has been resolved.