Applaud HR incident
Production in EU region experiencing the unplanned downtime
Applaud HR experienced a critical incident on May 13, 2024 affecting Production EU, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 01:45 AM UTC
Production application in our EU region are experiencing the unplanned downtime. Our team is investigating into this. We will keep you posted on the status. Apologies for the incontinence caused by this issue. We are trying to bring the services up as soon as possible. Applaud Team
- identified May 13, 2024, 01:46 AM UTC
We have identified the underlying issue that caused this downtime and working towards the fix.
- identified May 13, 2024, 02:09 AM UTC
We are working towards the implementing the fix identified, and we will keep posting on the progress on the incident.
- monitoring May 13, 2024, 02:44 AM UTC
We have deployed the fix and monitoring the instance. Post validation of all the checks, the instance will be released.
- resolved May 13, 2024, 02:55 AM UTC
The instance is up and we continue monitoring it. We will continue to look at ways to prevent these kinds of incidents in the future. Apologies for the incontinence caused by this incident. Applaud Team.