Applaud HR incident

Prod-EU outage due to mongo cluster un-availability

Critical Resolved View vendor source →

Applaud HR experienced a critical incident on April 7, 2026 affecting Production EU, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 08:35 AM UTC
Resolved
Apr 07, 2026, 09:47 AM UTC
Duration
1h 11m
Detected by Pingoru
Apr 07, 2026, 08:35 AM UTC

Affected components

Production EU

Update timeline

  1. investigating Apr 07, 2026, 08:35 AM UTC

    fix has been implemented and is going to take another 15 mins or so to recover

  2. investigating Apr 07, 2026, 09:09 AM UTC

    We are working with MongoDB technical support to restore services. It's taking longer than expected to return to normal activity.

  3. investigating Apr 07, 2026, 09:43 AM UTC

    We’ve escalated the issue to the MongoDB team. The escalation manager has confirmed they are actively working with their internal teams and will provide a resolution as soon as possible. We are closely monitoring and will share updates as we receive them.

  4. investigating Apr 07, 2026, 09:45 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 07, 2026, 09:46 AM UTC

    it's up and running, able to see login page and able to connect to servers

  6. investigating Apr 07, 2026, 09:47 AM UTC

    We are continuing to investigate this issue.

  7. resolved Apr 07, 2026, 09:47 AM UTC

    The incident has been resolved and services are now back to normal