Appfigures experienced a notice incident on September 29, 2025 affecting Ranks, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 01:32 PM UTC
We're investigating errors collecting some Apple rankings starting today, September 29th, around 6am EST. We'll continue to explore the root cause as we look to bring back ranks as quickly as possible.
- identified Sep 29, 2025, 02:10 PM UTC
We've identified a change from Apple that has resulted in the inability to collect some ranks. We're working to bring back ranks as quickly as possible.
- resolved Sep 29, 2025, 03:25 PM UTC
We're able to import ranks from Apple again, without any changes on our end, beginning at 10am EST. Looks like Apple had an issue for a few hours on their end, impacting ranks for the window. Now that Apple's issue has been resolved, we're able to import ranks successfully.