Appfigures experienced a notice incident on March 4, 2025 affecting Revenue, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2025, 03:12 PM UTC
From February on, we're investigating reports of dropped Google revenue for paid apps. This only impacts paid apps; IAP revenue continues to be available in reporting.
- identified Mar 04, 2025, 03:47 PM UTC
We've identified the issue of the missing revenue for paid apps and are now looking to understand the root cause.
- identified Mar 04, 2025, 09:34 PM UTC
We're continuing to investigate the root cause and will share any new updates as they become available.
- identified Mar 05, 2025, 01:01 AM UTC
We'll continue to work on this until the root cause has been determined and revenue is importing once again.
- identified Mar 05, 2025, 02:56 PM UTC
We determined the root cause of the paid app revenue drop for February and on - a change from Google. We're searching for a workaround and want to have this in place as soon as possible.
- identified Mar 05, 2025, 10:03 PM UTC
We have an update in the works to bring back revenue for paid apps. We'll run some additional tests and have the changes out once that's completed.
- monitoring Mar 06, 2025, 06:18 PM UTC
We've rolled out a fix based on Google's change, and we're importing revenue for paid apps again. Data is catching up as we re-import for all impacted accounts. We'll monitor until syncs are complete.
- resolved Mar 11, 2025, 04:13 PM UTC
Google Play paid apps have continued to import data without issue over the last few days.