Appfigures experienced a notice incident on May 12, 2025 affecting Sales, lasting 16h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2025, 08:52 PM UTC
Due to an issue on Microsoft's side, there are delays in generating Windows reports for paid products dated after April 26th. Microsoft's Earnings reports are not loading properly, and as a result, we are unable to generate reports beyond the 26th. Once Microsoft resolves the issue, we will automatically update the delayed data for all members.
- identified May 12, 2025, 09:08 PM UTC
After an unannounced change from Microsoft, we've found a workaround to import reports for paid Windows products. We're working to release this update now. We'll kick off a sync for all Windows apps as soon as that's rolled out.
- monitoring May 12, 2025, 11:34 PM UTC
The update to reflect the changes from Microsoft is out. We're syncing for all Windows products, any paid product will have up-to-date data soon, if not already.
- resolved May 13, 2025, 01:24 PM UTC
All Windows products have been re-imported for up-to-date data through May 11th. If you continue to see delays between April 26th and May 11th, contact the support team for a closer look.