Appcues had 9 outages in the last 2 years totaling 58m of downtime — averaging 0.4 incidents per month.
There were 9 Appcues outages since May 27, 2025 totaling 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified an issue logging into the EU Appcues Studio and are working on a fix. End user experiences and data collection are not impacted.
The issue has been resolved
Mar 16, 18:19 EDT Resolved - We've addressed the underlying issue and Studio in the EU is now available. Mar 16, 18:01 EDT Investigating - We're addressing an issue preventing access to studio.eu.appcues.com. US Appcues Studio is not impacted. End user content delivery and analytics data collection is not affected in either region.
Feb 9, 13:56 EST Resolved - The Appcues Studio is available and fully functional. Feb 9, 13:49 EST Identified - We're currently addressing an issue that is causing the Appcues Studio to not load. End user content rendering and analytics event processing is not impacted.
Nov 6, 15:00 EST Resolved - The root cause has been identified and the query pattern that caused the issue has been mitigated. Nov 6, 13:57 EST Investigating - We're investigating delays returning analytics data in Studio.
A service interruption due to a failure in a downstream service provider prevented Appcues Studio and Builder from loading for approximately 10 minutes. Resolution: Services automatically recovered.
At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.
Oct 12, 00:00 EDT Completed - The scheduled maintenance has been completed. Oct 11, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 3, 10:27 EDT Scheduled - We will be performing maintenance on the Appcues platform starting at 10:00 PM EST on October 11th. While we do not expect service interruptions, some users may experience intermittent disruptions to our services. This maintenance is expected to be completed within two hours. We appreciate your understanding as we work to enhance the reliability of our services.
Oct 9, 22:30 EDT Resolved - On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display. Timeline: 9:25 PM ET: SDK unavailability began. 9:32 PM ET: Issue detected via alerting system. 9:35 PM ET: Systems fully restored. Impact: End users were unable to load the SDK, resulting in no events captured or content displayed during the outage. Resolution: The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.
May 27, 10:56 EDT Resolved - The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future. May 27, 10:34 EDT Monitoring - A fix has been implemented and we are monitoring the results. May 27, 09:59 EDT Identified - Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix. May 27, 09:42 EDT Investigating - Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.