Aplos incident

One-Time Donation Receipts were failing to send for some users since April 25th

Notice Resolved View vendor source →

Aplos experienced a notice incident on May 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 07:48 PM UTC
Resolved
May 16, 2025, 07:48 PM UTC
Duration
—
Detected by Pingoru
May 16, 2025, 07:48 PM UTC

Update timeline

  1. resolved May 16, 2025, 07:48 PM UTC

    We were recently alerted to an error concerning Online Donation Receipts (for One-Time donations only, not Recurring) and have discovered that they were not being sent to certain donors. Many donors did still receive this email, the issue was only intermittent. We have now resolved that issue and all Donation Receipts are sending again without error. Please note that Donation Receipts which failed to send during this time cannot be re-sent. We encourage donors to access their MyAplos portal and print a Contribution Statement report if they need proof of payment.