Aplos incident

Certain system emails (such as Donation Notifications to Merchants) have not been sending

Major Resolved View vendor source →

Aplos experienced a major incident on June 10, 2025 affecting Payment Processing, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 05:10 PM UTC
Resolved
Jun 10, 2025, 05:17 PM UTC
Duration
6m
Detected by Pingoru
Jun 10, 2025, 05:10 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Jun 10, 2025, 05:10 PM UTC

    Since ~8:40pm PT on 06/09/2025, certain system emails have not been sending to Organizations who have them enabled. Some examples include notifications sent to Merchants concerning events with their Donations.

  2. resolved Jun 10, 2025, 05:17 PM UTC

    This incident has been resolved. Emails which did not send since the issue began will slowly be re-processed, and should be delivered shortly.