AnyDesk experienced a critical incident on January 22, 2024 affecting Customer Portal, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Jan 22, 2024, 02:28 PM UTC
The Customer Portal is unavailable at this time. We are currently investigating the issue and working to recover this service. We apologize for the inconvenience this may cause.
- monitoring Jan 22, 2024, 04:43 PM UTC
We have restored access to the Customer Portal. We are still seeing degraded and/or slow performance which we are still investigating. We apologize for the inconvenience.
- resolved Jan 22, 2024, 05:46 PM UTC
This incident has been resolved.