AnyDesk experienced a critical incident on January 23, 2024 affecting Customer Portal, lasting 11h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Jan 23, 2024, 03:17 PM UTC
Our Customer Portal is having problems with SSO and client login. We are currently investigating the issue. We apologize for the inconvenience.
- investigating Jan 23, 2024, 09:46 PM UTC
We are still investigating the issue with our Customer Portal. We apologize for the inconvenience.
- identified Jan 23, 2024, 09:52 PM UTC
We identified the root cause and working on a solution. Our apologies for inconvenience that might have caused
- monitoring Jan 24, 2024, 01:04 AM UTC
A fix has been implemented and we're monitoring the results. We're thanking you for patience and excuse any inconvenience this may have caused.
- resolved Jan 24, 2024, 02:33 AM UTC
This incident has been resolved, thank you for your patience.