AnyDesk incident
Scheduled Maintenance for my.anydesk I & II: Monitoring
AnyDesk experienced a notice incident on January 29, 2024 affecting Customer Portal, lasting 28d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2024, 02:53 PM UTC
my.anydesk II is currently undergoing maintenance, which is expected to last for the next 48 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.
- investigating Jan 30, 2024, 06:56 PM UTC
my.anydesk I and II are currently undergoing maintenance. You can still use the AnyDesk client normally. However, logging in to the client will only be possible once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.
- investigating Jan 30, 2024, 08:40 PM UTC
my.anydesk I and my.anydesk II are available again, and you can use the AnyDesk client normally. Logging in to the client will be available once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.
- investigating Feb 01, 2024, 06:15 AM UTC
The maintenance of systems is still ongoing to ensure that the client login will be available to all customers and users. The client login functionality for SSO with IDP is restored. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.
- monitoring Feb 01, 2024, 05:07 PM UTC
All client logins are now available. We will continue to monitor the login functionality to prevent any further interruptions. We appreciate your patience and understanding while we worked towards resolving this issue.
- resolved Feb 26, 2024, 09:38 PM UTC
Client logins have been restored to full functionality. We will remain vigilant to ensure uninterrupted service. Thank you for your patience and cooperation.