AnyDesk experienced a major incident on July 17, 2024 affecting Customer Portal and AnyDesk Account, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Customer PortalAnyDesk Account
Update timeline
- investigating Jul 17, 2024, 07:42 AM UTC
We are currently facing an outage with our Customer Portal (v2) and account login. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.
- identified Jul 17, 2024, 10:07 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2024, 12:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2024, 12:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2024, 01:06 PM UTC
This incident has been resolved.