AnyDesk experienced a critical incident on January 29, 2025 affecting Customer Portal, lasting 21h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Jan 29, 2025, 05:01 PM UTC
We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
- investigating Jan 29, 2025, 06:51 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 29, 2025, 11:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 02:18 PM UTC
This incident has been resolved.